We have absolute confidence in providing the best quality products in the world. We guarantee that you will love our products. In the unlikely event that you find this is not the case with your Gameofbricks.eu experience please see below. To qualify for our money back guarantee simply follow the instructions below: 1. Returns must be made within 30 days of receipt. To return your unwanted items, please write to our email saying which particular item you would like to return stating clear reason. Please also write your first and last name, order number and attach a clear picture of a product you got. 2. Return your items in the original packaging, with the tags still attached. 3. Return your items to the address detailed below. The cost of returns is payable by you and we won't reimburse this. 4. Consumer guarantees do not apply if you: changed your mind, spoiled the light kit, simply did not like the purchase. Address for returns (for UK customers only): Address: 212 Kingwood, Chaucer Gardens Postal Code: E18QF Country: United Kingdom City: London You have 30 days from the date received, to process a Money Back guarantee application. Applications that do not meet these criteria will not be approved for refund. Please allow up to 10 working days for your returned parcel to be received. In case you thought you are ordering LEGO sets/ordered by mistake, the return shipping address is different. When will I get my refund? We’ll send you an email as soon as your return has been processed at our Warehouse. Refunds take 3-5 working days to reach your account. If you haven't heard from us after 10 working days of sending your parcel back to us, get in touch with us with your proof of return. *If you thought you are ordering the actual LEGO set, the return address is different. *Please contact us about the return address if you live outside the UK.